Compaq, one of the most recognized computer and laptop manufacturing companies of the world, is noted for customer service. The after sales services of Compaq have varied divisions and cater to all the requirements of the customers. For availing excellent after sales services of Compaq one must have its tool free number, a user id and password and addresses of its customer service centers. For details, browse through the sections below.
Online support from Compaq
For getting an instant after sales service from Compaq the best method is to catch online support technicians. Customers are free to chat with the technicians and get direct online support. Queries related to softwares, scanners, printers, notebooks, desktops, tablet PCs and so forth can be acquired through chat.
E-mail support from Compaq
This support system enables the customers to submit support cases, related to the problem. These cases get updated by the technicians, as per the progress and required troubleshooting. Problems can be related to software as well as hardware. For lodging complaints one must have a user id and password, so that no one can do any kind of misusage.
Customers are free to submit their own comments and observations for the cases. The cases can be kept open until the problem is found to be resolved completely. These support cases can be logged for problems related to warranty service, time and material case and HP support agreement coverage.
Support over the phone
When a customer purchases a product of Compaq, one is provided with a toll free telephone number. It is open round-the-clock and open to all sorts of queries and support. The primary stage troubleshooting is done over the phone.
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Customer service centers of Compaq
One is free to visit any customer service center of Compaq and demand for proper technical support. Numerous service centers are present in different parts of respective countries. If the problem is grave and requires additional assistance then the technicians can even visit the customer’s address and restore the issue.Return and exchange policy of Compaq
This is one of the best after sales services of Compaq. After a product is bought, one can return it back within the first 21 days, if the product is found to be faulty. In this matter the money back policy of Compaq works. The cost of the product along with the tax is returned back to the customer within 5 to 7 business days.
Read the pages of laptopxl.com to know more information about laptop and after sales services of laptops.
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